Privacy Policy


Last Updated: 2-Dec-2023


Welcome to the Udana Wellness website (the “Site”), operated by Udana Wellness, a hospital and medical center (“Udana Wellness,” “we,” “us,” or “our”). This Privacy Policy outlines our comprehensive practices regarding the collection, use, and disclosure of information that we may receive when you use our website. By accessing or using the Site, you agree to the terms and conditions of this Privacy Policy.


1. Information We Collect:


a. Personal Information:

  • We may collect personal information, including but not limited to your name, contact details, date of birth, medical history, and insurance information when you voluntarily provide it to us through forms on the Site.


b. Sensitive Health Information:

  • In the course of providing healthcare services, we may collect sensitive health information related to your medical conditions, treatments, and procedures. This information is handled with the utmost confidentiality and is only used for providing healthcare services.


c. Non-Personal Information:

  • We may automatically collect non-personal information, including your IP address, browser type, operating system, device information, and other technical details when you visit our Site.


2. How We Use Your Information:


a. Personal Information:

  • We use personal information for the sole purpose of providing healthcare services, processing appointments, and communicating with you about your health and medical treatments.
  • Your personal information may be used for billing, insurance claims, and administrative purposes related to your healthcare.


b. Non-Personal Information:

  • Non-personal information is used to analyze trends, administer the Site, track user movements, and gather demographic information to improve our services and the overall user experience.


3. Cookies and Tracking Technologies:


a. Cookies:

  • We may use cookies to enhance your browsing experience. Cookies are employed for session management, user authentication, and personalization. You can adjust your browser settings to refuse cookies or notify you when cookies are being sent.


b. Web Beacons and Analytics:

  • We may use web beacons, Google Analytics, and other analytics services to gather information about how you use the Site. These tools help us improve our services, enhance user experience, and ensure the security of our website.


4. Information Sharing and Disclosure:


a. Third-Party Service Providers:

  • We may share your information with carefully selected third-party service providers who assist us in operating the Site, conducting our business, or servicing you. These providers are bound by confidentiality agreements and are required to comply with all relevant data protection laws.


b. Legal Compliance:

  • We may disclose your information when required by law, in response to legal process, or to protect our rights, including the security and safety of our users.


5. Security:

  • We implement robust security measures to protect your personal and sensitive health information. These measures include encryption, access controls, and regular security assessments. However, no data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.


6. Your Choices:

  • You have the right to access, correct, or delete your personal information. You may also choose not to provide certain information, but this may limit your ability to use specific features of the Site.


7. Children’s Privacy:

  • Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with information, please contact us.


8. Changes to this Privacy Policy:

  • We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the latest update will be indicated.


9. Contact Information and Jurisdiction:

  • If you have any questions or concerns about this Privacy Policy, please contact us at, or or details mentioned on the Contact Us Page Any legal matters related to this Privacy Policy shall be subject to the jurisdiction of New Delhi.


By using the Udana Wellness website, you explicitly agree to the terms of this detailed Privacy Policy. This policy is designed to be comprehensive and thorough, addressing potential legal concerns and ensuring the protection of your privacy and sensitive health information